Returns, Refunds & Exchanges
Customer Support & Policies
We're Here for You 24/7!
Your satisfaction is our top priority! Our customer support team support@diyadiamond16.com is available 24/7 to assist you with any questions or concerns.
Cancellation Policy
Need to cancel your order? No problem! You can request a cancellation within 24 hours of purchase, as long as your order hasn't been shipped. Once it's on its way, it will fall under our Returns Policy.
Returns & Refunds
We want you to love your purchase! If you're not completely satisfied, you have 30 days after receiving your order to request a return for a refund or store credit. Please contact our customer support team before sending any items back.
- Refunds typically take 5-10 business days to be processed by your bank.
- Final sale items (such as clearance, personalized, or undergarments) cannot be returned or exchanged.
Exchanges
Got the wrong size? We've got you covered! We offer FREE exchanges in the form of store credit for sizing issues. Just reach out to our customer support team to get started.
Shipping & Delivery
- Free shipping is available on orders over $40.
- Shipping times vary based on location and carrier delays.
- Once an order has shipped, we are unable to modify the delivery address.
Important Notice
We may update our Return & Refund Policy at any time. Please review the latest version before making a purchase. By shopping with us, you agree to the terms outlined in this policy.